General Conditions of Recruitment

1st.- Legal Framework

In compliance with current regulations, the entity PRODUCTS 4 PÁDEL SL that operates through the internet from this website WWW.KELMEPADEL.COM details below the general conditions of contracting the products and / or services offered through it and from which the rights are generated and obligations of the parties.

2nd.- Identification

The Present General Conditions of Contract (”Conditions ”)

have as a function to regulate the relationship between PRODUCTS 4 PÁDEL SL (“Lender”) and customers (”User”), relative to all transactions made through the website of the online store.

2.1.- Bidding Company

● SOCIAL REASON: PRODUCTS 4 PÁDEL SL

● COMMERCIAL NAME: KELME PADEL

● CIF: B98714702

● ADDRESS: C / LLANTERNERS, 6

● POPULATION: VALENCIA

● PROVINCE: VALENCIA

● C.P .: 46014

● TELEPHONE: 615358693

● EMAIL: info@kelmepadel.com

And from somewhere else:

2.2.- The User

The user or client will be understood as the Internet user who acquires this condition, through your registration on the website, using a form and to which you are assigned

user and password keys, over which you have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section

3rd.- Acceptance

By accepting these Conditions, the User declares:

1. That is a person with capacity to contract according to current regulations. 2 What

You have read and accept these Conditions.

4th.- Availability

The User will always have access and, in any case, prior to the start of the

procedure of contracting products, to the conditions, which may be

stored and / or reproduced in a durable medium.

5th.- Validity or Duration

The period of validity or duration of these Conditions and conditions

of contracting will be the time that they remain published in the aforementioned website and will be applicable from the moment the User make use of the website, and / or proceed to the hiring of any products.

6th.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without that this may affect the goods or promotions that were previously acquired

Modification by the User.

The User agrees to read carefully the contracting conditions, each time that proceeds to the hiring of a given product that they could have been object of modification since the last time you accessed.

7th.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part of it that is null or ineffective, subsisting in all other conditions.

8th.- Object of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the time when the latter accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of sale entails the delivery, in exchange for a specific price and publicly exposed through the website, of one or more specific products.

Each of these products may be subject to a specific regulation through the specific contracting conditions of each of them, which will be given more detail in the warranty section, returns, withdrawal, or the product's own data sheet, due to the different formats in which the products are marketed, their packaging or their own nature.

9th.- User Registration

The User may register on the web, in the upper right button "Log in". For which, enter the personal data required as mandatory will be: name and surname, email and password. The Alta as User of the store will provide you access to the web, to the acquisition of products and to the reception of newsletters / newsletter with information about the company and its products.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party. , in such a way that the lender proceeds to the immediate blockade. The user has full responsibility for its use and custody, being responsible for the accuracy of the personal data provided to the provider.

The user will not be able to choose as user name words that have the purpose of confusing others by identifying him as an integral member of the provider, as well as expressions that are abusive, insulting and, in general, contrary to the law or the demands of morality and good manners.

10th.- Geographical scope

This website operates and sells worldwide. From now on, this geographical area will be understood as "the Territory". Therefore, shipments are only made and the products distributed in the Territory. The use of this website as well as any purchase made in it is considered made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.

All of the above is indicated without prejudice to the fact that soon we can offer these services in the excluded areas, in which case it will be announced in advance on this website.

11th.- Product Information

The Provider pays great attention to the information regarding the characteristics of the products through technical descriptions and photographs that illustrate the products. All this is done within the limits of the technique and respecting market standards.

12th.- Taxes and currency

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

The prices indicated for each product include the Value Added Tax (VAT) and in any case they will be expressed in the Euro currency (€). These prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.

13th.- Language in which the contract is developed

The contracting procedure and the pre-contractual information is in Spanish and this language will be used to carry out the contracting.

14th-Steps of the Contracting / Purchase Process

14.1.- Registration

In order to start the process of contracting products on WWW.KELMEPADEL.COM, it is first necessary to register as a user, by clicking on the button that appears on the main page of the web called "Log in" and filling in the required data requested in the page. After registration, the assignment of the user name and the access code occurs automatically, according to those previously chosen by the interested party.

The registration system is not provided with a user verification system in the registration process. So that before the activation of the user in the system, a welcome message is sent to the email. Once registered correctly, the user can enter with his user and password to the control panel of his profile to be able to manage all those functions that the provider of the page has put at his disposal, such as history and detail of orders, vouchers of discount, personal data, addresses, alerts, among others and the possibility of exercising ARCO rights

Once the registration is made, you can proceed with the purchase of your product (s).

14.2.- Purchase process

The purchase process is easy and simple.

• Summary of the products added to the shopping cart

• Method of ordering as a guest or under registration • Shipping information

• Shipping method

• Payment information

• Review of the order and payment

 

* NOTE: THE OBLIGATION OF PAYMENT WHEN MAKING THE ORDER.

Provisions to be taken into account in the purchase process.

 

15th.- Product availability

The purchase of the products is subject to their availability.

 

16th.- Types of products

The website has a wide diversity of the best brands and at very competitive prices of everything related to sporting goods, especially in the field of paddle, finding a variety of shovels, pallets, sportswear and footwear.

17th.- Maximum order amount

There is no maximum order

18th.- How to expand or Cancel my order

To extend an order you can do it as long as you have not finished the purchase, and you can do it by clicking the "Continue shopping" button.

To cancel an order after making a purchase, it can be canceled with the right to full refund as long as the following conditions are met:

• The order has not left our stores or is in transit to the address indicated.

For orders that have already left the premises, the courier company will be notified and in this case, the refund amount to the customer would be complete except for shipping costs.

To request cancellation of your order you must send an email to the address info@kelmepadel.com

19th.- Expenses and shipping methods and delivery time

Shipping costs will be made by the carrier of the provider and will meet the following rates:

- Orders less than or equal to € 400 + VAT: Shipping costs will be € 6 - Orders over € 400 + VAT: Shipping costs will be free.

20th.- The delivery period

Between the execution of the order and the verification of the payment in the current account, the delivery time will be carried out from 2 to 7 days, depending on the availability of the products.

We advise you that upon receipt of your package verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly upon receipt. When you open your package, if you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service, see its section.

21th.- Invoice

Where can I check my bill? The invoice can be viewed and downloaded in the user's control panel. For this download, the user must go to "My Account", "Order History", after locating the desired order, the user can download the invoice and print it.

22th.- Tax on added value

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

23th.- Methods or Payment Modes

In general, the User may choose the payment method:

A) By credit / debit card, for which it will facilitate, among others: (i) name and surnames;

(ii) card number;

(iii) CVV / CVC;

(iv) expiration date of the card;

Once you have validated all the information about your purchase (articles, shipping modes, delivery address and billing) you will have an option to choose which payment method you wish to use and enter your data.

In the event that the payment platform informs of the denial of the card, the order will be automatically canceled, informing the client of the cancellation online and at the moment, as we have previously commented.

B) By bank transfer

You must make the transfer to the account that will be indicated in a timely manner. IMPORTANT: as a concept of the transfer you must indicate only the order number that will be indicated

C) By Paypal

You can make the payment of your purchase through Paypal. When choosing PayPal as a means of payment, the billing address indicated above will be ignored, and the address registered in your Iupay account will be taken into account for billing issues.

The data of your card will not be saved in our database, since when they are filled out they will be in the secure web of the chosen bank.

24th.- General Provisions on the Payment Process

• The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.

• For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the participating financial institutions or payment platforms in a secure manner (eg Visa, Mastercad, Iupay, etc.).

• Once the payment has been made correctly, the User will receive two informative and confirmation emails that certify the essential conditions of the operation:

o Services contracted, and description of the provision thereof. o Products sent to the address indicated by the User:

The confirmation email will contain the invoice of the product with which the User may, upon receipt of the order, request the guarantee from the corresponding merchant.

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchased purchases.

The Provider reserves the right to cancel payments or orders in the case of indications of fraudulent operations, informing the competent authorities of the conducts that are susceptible of investigation for the prevention of fraud.

25th.- Returns of defective, damaged or incorrect products or exercising the Right of Withdrawal

Once you have received your order, you can desist from your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if there were any within 14 days. after the receipt of your order.

We remind you that by making use of your right of withdrawal, the refund of the money paid for the product (s) purchased will be made / the amount of the purchase will be included and, if they had existed, the delivery costs in the least expensive mode of delivery. ordinary delivery. Also, if you opt for the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

You can not return items, exercising the right of withdrawal, that do not have their original packaging intact and unsealing as well as any type of customized product for the customer. In this sense, the return of all those products that present some type of manipulation of the protective film of the box or wrapper will not be accepted, otherwise the value of the article will suffer a depreciation of the same.

In the case of products that require their opening and use to know if they work properly, the Provider, will require to accept your return that the product that is returned, is in perfect condition and also, having all its elements, packaging and wrappers.

And you must also make sure that:

a) It has not been used incorrectly or negligently, has not been manipulated in an inappropriate or reckless manner and has not been subjected to abnormal or harmful conditions.

b) Has not been involved in any accident or has been damaged when trying to repair or modify it.

c) It has not been used contrary to what was established by the manufacturer in the instructions of the Product.

d) It has not deteriorated due to natural wear after its reception.

In the event that the product does not meet any of the aforementioned requirements, we can decide, at our discretion, not to repair or replace the product or refund the amount paid and / or we can ask you to reimburse the entire transport and revision costs, arising according to the current standard rates. To carry out this refund, we can charge the mentioned costs in the account of your credit or debit card or use the payment information provided when placing the Order.

In case of defective product, the Provider will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

In the event that the product or its packaging has suffered any damage or is not in the original conditions of shipment, the value of the item will suffer a depreciation of it.

This provision does not affect the rights recognized to the consumer by current legislation.

In the cases in which you consider that at the time of delivery the product does not conform to the provisions of the Contract is a damaged product during shipment, or is incorrect you should contact us immediately by calling the number 615358693 in our customer service hours.

Once the return request has been examined, and the appropriate verifications have been made, after confirmation by e-mail, we will proceed to the collection of the product, at the place of delivery of the same.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the return or replacement of the returned product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds

The amounts paid for those products that are returned because of a proven defect or defect, will be reimbursed in full, including delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The rights recognized by current legislation are safe.

The change of an article by another different one will not be admitted, in this case, it will have to proceed to its return and to the realization of a new purchase.

The return of a product purchased on the web, may be done by the following means:

1. By means of a request for collection at your home, which you can make by sending an email requesting the return with your contact information and order number or by contacting our customer service through the information provided in Heading 26.

In case you have received an erroneous order, call us Customer Service at No 615358693 or send us an email to the address info@kelmepadel.com. We will be happy to assist you to correct the error.

26th.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

● Products that may change their nature.

 

27th.- Customer Service: Help, Suggestions and Claims

At any time, you can contact our Customer Service to ask for help, put suggestions or complaints by writing to info@kelmepadel.com, or by calling 615358693 from 9 a.m. to 8 p.m.

28th.- Product warranty

All items offered on our website have the official manufacturer's warranty under the terms established by law.

This warranty period, from the delivery of the product, does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulation, incorrect installations not made by authorized Technical Services when appropriate ... etc, nor materials that are worn out by use.

The provider reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In the event of a defect caused by causes other than its origin, the repair will be billable. In those cases that justify the application of the guarantee, it will opt for the repair, replacement of the item, rebate or refund, in the legally established terms.

So that you can make the guarantee effective, contact the customer service, by phone or email, where they will inform you of the process to follow.

29th.- Rights of the Provider

● Preserve, modify or suspend your website without prior notice.

● Modify the price of the offers.

● Reject orders due to lack of stock or customer default.

● Reject access to computer tools to clients in case of non-compliance with these conditions.

● Perceive the amount of the customer's purchases, accepted the transaction.

● Reserve the domain and keep full ownership of the item until the full payment by the customer.

● Not reproduce, transfer or dispose of the information published by El Lender in all its contents without the express permission of the company itself.

● Proceed to correct or amend human or computer errors.

30th.- Limitation of liability

All the information provided by the User to the Provider and through the corresponding forms must be true. It is the responsibility of the User to keep the data supplied to the Provider, duly updated. In any case, the Provider disclaims any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, tutors or legal representatives of the Users who are minors or incapacitated, authorize the access, supply of personal information or use of the website or the hiring of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person when hiring the products and services provided throughWWW.KELMEPADEL.COM

The access of the Users to the Contents does not imply any obligation on the part of the Presenter to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, the User shall have the necessary tools to detect such viruses or computer elements of a harmful nature. Consequently, the provider will not be responsible for any damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

31th.- Applicable Law and Jurisdiction

These conditions shall be governed or construed in accordance with Spanish law in matters not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's address.

In the event that the user has his domicile outside of Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

32th.- Online litigation resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and retailers resolve disputes related to purchases made on the Internet.

Address to the platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

 


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